Chapter+4+Activities

*Chapter 4 Activities*

=**Case Study pg.73 (Part 1)**= **Desert Chic:** 1. What Type of hotel is Ballantines Original? Ballantines Original, is described within its name; original! No other hotel is like it, and it is very trendy and chic. I would say it would maybe fall under a 3-star hotel category?


 * 2. In a few sentences, describe the customer group that Ballantines Original Hotel targets.** Ballantines Original targets people looking for a fun experience rather than a relaxing atmosphere. It searches for people really out of the norm and looking for a stylish but affordable place to stay. I would say its definitely more for leisure guests then business.

=**Case study pg. 87 (Part 2)**=
 * Desert chic:**


 * 1. List the staff needed for a hotel such as Ballantines Original Hotel.** The staff needed for a hotel like this one would include all the staff needed to run a regular hotel like, front office clerks, concierge services, and definitely housekeeping!


 * 2. In a paragraph, describe uniforms you would design for service staff of a hotel such as Ballantines Original.** Going with the themes of celebrities and movies, i would make all the service staff dress as famous celebrities to lighten the mood, and do something different. Definitely not boring black uniforms, something funky to give customers and guests something to talk about.

=**Electronic Channel**= //Visit an online hotel booking service and look at three different// //hotel options in the same city.//
 * Hotels online:**

= **Ethics and Issues** = **Water Waste:** Is it ethical for hotels to use water for fountains, swimming pools, and sprinkler systems for golf courses in water conservation areas? I don't think its ethical at all for hotels to use up all the water when there are families dying of thirst and trying to preserve water around them! Its very selfish of them to do, just for money and business. That's why i think its a good idea that many people recycle their water now!

= **Hot Property** = **Fantasy Inn:** //1. What makes the Madonna Inn so unique?// The Madonna Inn is unlike any other hotel i have heard of; with restaurants decked out in every shade of pink, waterfalls 8 feet tall in bathrooms, and a different themed room for every single one of the 109 rooms, its far from normal!

//2. If you designed a hotel, what would it look like?// My hotel would be very grandiose and elegant. It would be out of the norm in a normal way if that makes sense. It wouldn't be too crazy, it would be more of a palace, treating every guest as though they were kings and queens! Definitely a five-star, and a place no guest would ever want to leave.

= Internet Activity =

= Math Check =
 * Page 93:**

Dates: 11/20/11 to 11/23/11


 * Boston Marriot Long Wharf:** Rates per night: $209 for a Guest room, 1 King or two Double beds
 * Hyatt Regency Boston:** Rates per night: #219 for a Guest room, 1 King or two Double beds

= **Profiles in Hospitality** = **Training For Hospitality:** //Why might sales training be important for a hospitality consultant?// Sales training would be important for a consultant wanting to go into the hospitality industry because sales associates don't really get the proper training they need, and it would very much help them in their job.

= **Quick Check pg. 80** =

**1. What are three different types of hotel properties?** There are many different types of hotel properties including **resorts**, hotels near **airports**, and the most common; hotels **downtown**.
 * 2. What are two categories of hotel guests?** The main types of guests are **business** and **leisure** guests.


 * 3. What are three factors that can determine the price of a room?** Three factors that can affect the price of the room are, the **location of the property**, **the length of stay**, and **the amenities** included.

=Quick Check pg. 88=


 * 1. What are three functions of the front office?** One function of the front office is being a **concierge**, or helping guests make arrangements for transportation, restaurant reservations, etc. Another function is being **front desk clerk**, which is most important because they deal directly with guests. And lastly, there is the night auditor, who is the hotel staff member who does the night audit and balances the guests' accounts each evening.


 * 2. What are examples of three uniformed-services positions?** A uniformed-service is a job in the hotel industry that requires you to wear a uniform. This includes the **bell staff**, which is responsible for handling the guests luggage to the room from the lobby. There's also the **valet staff** which work hand in hand with the bell staff, but are responsible for the luggage, and the guests' automobile. And then there's the **security staff** which are responsible for protecting the guests, property, and the guests' valuables and belongings.


 * 3. What is the difference between line and staff employees? Line employees** are in daily contact with the guests, while **staff employees** don't interact much with guests for their jobs include human resources, accounting, and marketing.

= **Tech Notes** = **Hotels Check Out Kiosks:** //Discuss the pros and cons of putting kiosks in hotel lobbies.// **Pros:** Many hotels have computer kiosks that really do the jobs of concierges, saving the hotel a lot of money. And they are available for 24 hours. **Cons:** This could put the concierge service out of work, and with our economy, we can't afford to lose jobs.

= **World Market** = **Tree house in Africa:** //Why do you think Treetops has enjoyed success for almost a century?// I think Treetops has enjoyed success for almost a century because its different and very cool! To be able to literally sit up high in trees and just enjoy the amazing wildlife of Africa is an experience that not many people can share. I'm definitely putting going there in my bucket list!

=** Notes **=

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