Vocabulary

-Hospitality and Tourism

-Section 1.1
A group of businesses composed of establishments related to lodging and food-service management. Small unique inns that offer a full breakfast with a night's stay. A group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations. An intangible thing that is a task performed for customers by a business. Factors that can cause something to change or vary. The probability of a product ceasing to exist or becoming unusable within a limited amount of time. A state of being abstract, as are things that cannot be touched. A condition of being subject to change or alteration.
 * **Hospitality Industry:**
 * **Bed and Breakfasts (B&B):**
 * **Tourism Industry:**
 * **Service:**
 * **Variables:**
 * **Perishability:**
 * **Intangibility:**
 * **Changeability:**

-Section 1.2
Ethnic variety as well as socioeconomic and gender variety in a group or society. A branch of tourism encompassing adventure tourism and sustainable development for regions for future generations. Groups of consumers categorized by specific characteristics to create a target market.
 * **Diversity:**
 * **Ecotourism:**
 * **Market Segments:**

=**Chapter 2 Vocabulary:** =

**-Section 2.1**
The physical components of a destination, such as hotels, restaurants, roadways, and transportation that supports tourism. The process of how money filters through a local economy and is spent and re-spent, creating income for other businesses. Tourist dollars spent on imported goods so that revenue ends up in foreign economies. The increasing integration of the world economy. Tourism that allows a destination to support both local residents and tourists without compromising future generations. The spoiling or contamination of the natural beauty and features of an environment, due to poor planning and design of tourism projects. Travelers who tend to be the first to discover a new, unspoiled destination. Travelers who prefer familiarity and creature comforts and seldom try anything new or different.
 * Infrastructure:**
 * **Economic multiplier:**
 * **Leakage:**
 * **Globalization:**
 * **Sustainable Tourism:**
 * **Aesthetic Pollution:**
 * **Ventures:**
 * **Dependables:**

**-Section 2.2**
Travel for the sole purpose of conducting an individual's or company's business. Business travel by employees to attend a business meeting or as a reward for having met or exceeded company goals. A person who organizes and plans a meeting. Travel for the purpose of visiting friends or relatives. Travel for the sole purpose of enjoyment. A theory that explains what motivates people to act in certain ways or make certain decisions.
 * **Business Travel:**
 * **Meeting and incentive travel:**
 * **Meeting Planner:**
 * **VFR Travel:**
 * **Leisure Travel:**
 * **Maslow’s hierarchy of needs:**

Chapter 3 Vocab

Section 3.1

An establishment, such as a restaurant, where a food-and-beverage business competes for customers. An institutional or noncommercial establishment, such as a hospital or corporation, that provides meals for people involved with the property. A restaurant where a customer sits a table, gives an order to a server, and is served food at the table. A restaurant offering speedy basic services, convenience, and consistent quality at low prices. A type of business that has more than one location with the same name under the same ownership. A type of business that is set up through a franchise agreement, which is a contract between a franchiser and franchisee to sell a company's goods or services at a designated location.
 * **Commercial Site:**
 * **On-site facility:**
 * **Full-service Restaurant:**
 * **Quick-service restaurant (QSR):**
 * **Chain:**
 * **Franchise:**

-Section 3.2
The area in a hospitality establishment that guests view, such as the entrance and dining room. The area in a hospitality e
 * **Front of the house:**
 * **Back of the house:**


 * Production
 * Return on investment (ROI)

Chapter 6 Vocabulary: